Client Reviews

This dealer is in that rarefied sphere of being among the best of the best on Chrono24. Every single aspect about this transaction sparkled from the superb shipping and handling to the quality of the lovely timepiece I received. Communication was consistently prompt and informative.
I would not hesitate to deal repeatedly with The Luxury Well. They make available premium merchandise and ship it smoothly and timely.
Job well done.
Fenwick C., Canada

Over the years, I have purchased from many dealers in Chrono24 -- but none better than The Luxury Well. TLW has been the source of two perfect buying experiences where customer satisfaction has been placed above profits. Several factors makes them superior to other dealers: these include the brilliant photographs and detailed descriptions in their ads, fantastic customer service from watch enthusiasts and ridiculously low prices for new watches with manufacturer warranties. Their shipping practices are also outstanding. It really does not get any better!

Ronald V., Athens, OH

I had a great experience buying a Glashutte Original PanoMaticLunar from The Luxury Well. I dealt with Hartmut, who was very prompt and courteous and got me the watch very quickly.
I received the watch in perfect condition and with a signed warranty card and a handwritten thank you note from The Luxury Well. I saved a lot of money compared with a retail dealer. Having the warranty card is something many other online dealers do not offer. (Many credit cards will extend a manufacturer’s warranty, so the card could have the watch covered for a long time).
For price, service, knowledge of watches, and caring about customers, The Luxury Well is a great place to buy a watch.
Howard S., Washington, D.C.

My experience with The Luxury Well was an A+. I purchased the Nomos Zurich Weltzeit Nachtblau at the best price I found anywhere. I placed my order on Christmas Eve, so I really didn’t expect anything to happen for several days. But TLW contacted me almost immediately. My watch was delivered overnight express on December 28th. The watch is beautiful and exactly as it appeared in the description. You can buy with confidence from The Luxury Well.
Brian S., Cary, NC

The experience buying from The Luxury Well couldn't have been any better. I wouldn't hesitate in buying from them again. The watch came as described, perfect in every way and very fast delivery.
James T., Ulverston, U.K.

I received my Grand Seiko SBGA231 yesterday, It is beyond my expectations. I truly appreciate your time and effort helping me obtain this masterpiece and you have exemplified the meaning of customer service. I will be searching your website frequently from now on for additions to my collection.  And by the way the hat is awesome.
Richard D., Payson, AZ

It gives me great pleasure to inform you that I received the watch today. I would like to thank you very much for you excellent and exceptional customer service. I have been an avid watch collector for many years now and dealt with many sellers in that time and I have to say, TLW is by far the best I have dealt with so far. This being the second great timepiece I have bought from you, you have consistently surpassed my expectations. The shipping was really fast, the packaging was done very well and of course the watch itself was a sight to behold and all that at a really great price. Thanks again for making this experience really great and looking forward to the next watch I will buy from you.
Hussein, Dubai U.A.E.

Cast a coin into a wishing well and hope for a dream come true.  I’m not a wealthy man, just an average guy who works hard and saves for the odd treat, I can then spend months having to justify to myself all the reasons why I deserve that odd treat. Then there are all those horror stories of unscrupulous con men, and fake goods. Sending hard earned cash out there into the unknown void of the Internet is a huge worry, to say the least. ‘The Luxury Well’ delivered my wish, with absolute precision. Be assured, there are no worries or doubts here, just luxury all the way. Professional and honorable people, and incredibly good prices. Hartmut, and everyone at TLW thank you. My “Snowflake” is stunning. Wunderbar.  Formidable. Cushty. 
Jon Y., Grays, U.K.

I just received the watch a let me just say how breath taking it is. The hand written letter that came with it was a special touch that I've never experienced before. I would like to again extend my thanks to you and how patient you were handling my order. Consider me a customer for life. I will make sure to highly recommend you to any and all who wish to purchase a watch.
Daniel V., Columbia City, IN, USA

Thank you so much for the lightning fast delivery. From my first call all through my many emails and text messages that were answered promptly and with deep knowledge to the perfect packaging of the watch that arrived today, I have never experienced such an amazing and professional watch purchase. The Luxury Well has definitely become my one-stop-shop for any future watch purchases.
Kevin D., San Luis Obispo, CA,USA

We have received the watch, this is above our expectations, in terms of the item and definitely in terms of service. I will recommend you any time as a great seller. It is pleasure to do business with you.
Rita Z., Netanya, Israel

What an amazingly flawless and professional transaction. Thank you TLW.
Holger K, Vienna, Austria

Just got my hands on the watch! Amazing!! Thank you again for your help and fast shipping, I really appreciate it! You've got yourself a client.
Gregory P., Chicago, IL, USA

Best. Shopping. Experience. Ever. Period.
Bijan A., Fort Lauderdale, FL, USA

It doesn’t get any better, incredibly friendly and professional contact. Delivery was super-fast. The watch itself was exactly as described, brand new with full warranty. I've bought a lot of watches, but my experience has never been this perfect.
Gunther S., Göppingen, Germany

Just got the watch, thank you very much from everything. Everything worked perfectly and I would definitely recommend you!
Akseli J., Espoo, Finland

I received the watch today! Just beautiful, I have never seen one until now and am so impressed. Also, thank you so much for such a smooth and issue free transaction, it was a pleasure dealing with you. All the very best, and look forward t doing business with you again, and will recommend TLW to friends and family.
Peter A., Kellyville, NSW, Australia

My Snowflake has arrived today and I am totally happy. I would like to thank you very much for the very considerate and fast handling. I've already bought a lot of watches, but I have never experienced such a friendly and professional handling.
Frank M.., Cologne, Germany

Amazing service.
Johan P., Stockholm, Sweden

Unconditional recommendation! Exceptional seller who was more delicate about timely delivery than I would ever have bothered to be. Lightning-fast in answering my picky questions before purchase and most polite and helpful at any time.
Christian H., Zurich, Switzerland

Outstanding communication, fast service. When I made an error he went above and beyond what anybody could have reasonably expected to sort the problem out. The Luxury Well is a rare gem.
Anthony M., London, U.K.

They were very knowledgeable on their products. Responsive to all my inquiries and questions, and courteous and professional every way! Highly recommend!
Bart C., Hartford, CT, USA

I just wanted to let you know that the Zenith arrived safe and sound and I absolutely love it. I am extremely impressed with your service (and your prices!) and won't hesitate to buy from you again.
Ben I., London, U.K.

Also, just wanted to let you know that one of my team members from the transactions team in Germany sent me a message highly praising your attentiveness, so I just wanted to say thank you for always being on top of everything. It makes our user’s experience far better when they can interact with dealers like you.
Michael K., Chrono24 account manager, USA

I bought a watch from The Luxury Well. Not just any watch, it was my “grail” watch. I did my due diligence and took a chance or more precisely a leap of faith. We all have heard the saying “if it’s too good to be true it probably is” but I have found that there are exceptions to the rule. Nothing ventured, nothing gained. I received my watch and I can say with unflinching certainty that Hartmut Kraft & The Luxury Well are the real deal. If you are anything like me you probably look for the following when making a purchase:
A company that values its clients.
A company that has the same passion for the products they sell as you do.
A company that understands the value & importance of exceptional customer service.
A company that has extensive experience/knowledge in all facets of the production, operation, distribution & specifications of the products they sell.
A company that will make you feel like you are their most valued customer.
A company that will want to make sure all your questions have been answered and you are comfortable with the purchase.
A company that contacts & responds to you in a timely fashion.
A company that will resolve issues quickly if they arise.
A company that will not pressure you into making a purchase.
A company that is honest and will consider you a valued customer after the purchase is made.
If these qualities are important to you and you are considering a purchase from The Luxury Well, do not hesitate. They say the journey and not just the destination is what is important. This purchase was such a great and exciting experience it makes wearing the watch that much sweeter. Hartmut was truly happy that he was able to make this happen for me. A heartfelt thank you goes out to Hartmut & The Luxury Well.
Audie G., Boca Raton, FL, USA